Question 1

How early should I arrive before my appointment?

Accepted Answer

We recommend arriving at least 10 minutes before your scheduled treatment. This gives you time to check in, change into a robe, and begin relaxing in our lounge before your session starts.

Question 2

What should I wear during my treatment?

Accepted Answer

Whatever you're comfortable with! Our therapists use professional draping techniques throughout every treatment so you are always modestly covered.

Question 3

Do you offer services for pregnant guests?

Accepted Answer

Yes, we offer massage and other pregnancy-safe treatments. Please let us know at the time of booking so we can assign a therapist certified in prenatal care and prepare the appropriate equipment for your comfort.

Question 4

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice for cancellations or rescheduling. Cancellations made within 24 hours of the appointment may be subject to a cancellation fee of up to 50% of the service cost. No-shows are charged in full.

Question 5

Are gratuities included in the service price?

Accepted Answer

Gratuities are not included in our listed prices. We will never force or pressure you to tip.

Question 6

Do you have age restrictions for spa services?

Accepted Answer

Guests must be 18 or older to use the spa facilities and book most treatments. Some services, such as manicures and facials, may be available to guests aged 16–17 with parental consent and a parent or guardian present.

Question 7

What should I do if I have a health condition or allergy?

Accepted Answer

Please disclose any medical conditions, allergies, injuries, or medications when booking and on the day of your appointment. This helps us choose the safest and most effective treatments and products for you.

FAQ's. Your questions matter.